We are looking for a multi-faceted individual to represent Stepladder Ranch and Creamery as a customer service specialist. This may include and is not limited to interfacing with our loyal customer base via email or phone, order fulfillment and local deliveries, and coverage of our farmers market booth and regularly held tours. If you like to learn and to work with people and want to work in a rewarding position for a local family owned business, you have found the right place!
About us: Stepladder Ranch & Creamery is a small farmstead goat dairy and creamery located in the hills of Cambria, California. We specialize in small-scale, handmade cheeses with milk from our pasture-raised herd of Lamancha goats. We also make artisan cow's milk and mixed milk cheeses using milk from a local herd of Holstein and Jersey cows. All the goat milk used to make our cheeses comes exclusively from our herd on the property. We are entering our 10th year in business and take pride in our dedication to our customers, team, product, and the animals in our care.
Overview: Customer Service Specialist for Stepladder Ranch & Creamery
Schedule: Part time; hours to be determined by manager and employee availability. This is a very dynamic role and the hours may vary based on the season
Compensation:
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Hourly Rate: $18-20/hour + Tips DOE
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Additional benefits including commission and PTO for the right candidate
Job Description:
Educating customers on our products and company while providing exceptional customer service with a high level of attention to detail and organization. Working the farmers markets booths and the tour program as needed in selling a variety of cheese, meat, fruit, honey, and Stepladder Products.
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Represent Stepladder Ranch and Creamery with a positive attitude and enthusiasm
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Become an expert about our products and provide excellent customer service to our customers
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Set up your market stand or tour room with appropriate merchandising
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Strive to increase sales with innovative strategies and customer engagement
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Maintain positive relationships with customers, market managers, and other vendors or team members
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Educate customers on cheese, meat, fruit, and family farming
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Employ excellent attention to detail using our Point of Sale and webstore system
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Assist order fulfillment team with customer order to ensure orders are fulfilled in a timely and accurate manner
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Answer customer emails in a friendly, professional and timely manner
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Enter relevant information and data into our various applications and webpages to help business operations run smoothly
Expectations:
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Dependability and honesty
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Weekends and some holiday weekends are a MUST (not Christmas or Thanksgiving)
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Minimum 6-month commitment
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Valid driver's license with clean driving record
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Ability to stand for an extended period of time and lift 50+ lbs
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Reliable communication
If you would like to apply, please email us today at info@stepladdercreamery with your resume and cover letter!
